Refund Policy

General Policy

All EasyAgentIDX subscription payments are non-refundable. When you subscribe to an IDX plan, we immediately begin the MLS board provisioning and data-provider activation process on your behalf. These third-party costs are incurred at the time of purchase and cannot be recovered by us if you cancel.

The One Exception: MLS Approval Cannot Be Completed

A refund is issued when the MLS approval process cannot be completed and your EasyAgentIDX service cannot be activated. This is the only situation in which a refund is available.

When an MLS board denies your application and your feed cannot be activated, the following charges are refunded:

• Monthly subscription payment — the first subscription charge collected at checkout is refunded in full.
• $99 MLS approval and setup fee — refunded if the denial occurs before provisioning is substantially complete (i.e., before your board application is submitted to the MLS or data provider on your behalf). Once your application has been formally submitted, this fee covers work already performed and is non-refundable.

The following are not refunded under any circumstances, including MLS denial:

• Provider pass-through fees — data-provider costs (e.g., MLS data licensing fees) billed directly by the third-party data provider and passed through to you are non-refundable once the provider account has been created.
• MLS board fees — any fees charged directly by the MLS board (e.g., annual board dues or application fees) are assessed by the MLS board, not by EasyAgentIDX, and are non-refundable.
• Automated Home Valuations (AHV) add-on payments — data-provider costs begin immediately upon activation.
• Unused subscription time after cancellation.
• Plan downgrades or changes after billing has occurred.
• Any renewal periods, whether or not the service was used.

If you are uncertain whether your situation qualifies, contact us before requesting a refund. We will review your provisioning status and provide a clear answer.

How to Request a Refund

All refund requests are handled manually by our team. We do not process refunds automatically.

To request a refund under the MLS approval exception:

1. Contact us at team@easyagentidx.com with your account email and a brief description of the issue.
2. Our team will review your provisioning request status and confirm whether the MLS approval exception applies.
3. If approved, we process the refund to the original payment method within 5 to 10 business days.

Cancellation

You may cancel your subscription at any time from your account settings. Your service remains active through the end of the current billing period. No partial refunds are issued for the remaining time in a billing period.

Questions

If you have a question about a charge or need help with your account, contact us at team@easyagentidx.com.